Vivian Richards

Partner Technical Manager

Product Manager

Data Analyst

Vivian Richards
Vivian Richards
Vivian Richards
Vivian Richards

Partner Technical Manager

Product Manager

Data Analyst

Biography

I am Vivian Richards, like the legendary cricketer. Instead of cricket, I’m a partner technical manager/ partner technology manager (PTM) innovating products and operations. I have a proven record leading global cross-functional teams with an integrity forged by over 20 years of military service. I combine inclusive collaboration and relationship building with strong product management, project management, data science, and data analysis. I’m an agile thinker, able to lead technical solutions from strategic direction to execution.

Scrum Product Owner
SHRM-SCP
Certified Scrum Master
Time Philosopher

I thrive at the intersection of partners, products and processes! Let’s ride the wave of big data!

Featured in

Resume
Experience
Solutions Engineer-Public Sector
Nov 2020 - Present
Solutions Engineer-Public Sector
Splunk
  • Guide customers through data-focused problem-solving techniques.
  • Challenge Splunk in how we serve our customers.
  • Provide insight as to how Splunk can transform customer operations.
  • Help customers understand that Splunk’s underlying technology is the only solution of its kind.
  • Identify and build Splunk champions within our customers.
  • Commit to customer success.
  • Celebrate our customer’s success
Aug 2020 - Nov 2020
Principal Systems Engineer
Sev1Tech

Army portable and interoperable waveforms provide mobile and ad hoc networking and network enterprise services to enhance tactical warfighting capabilities. Waveforms enable the Army’s tactical data radios to transmit voice and data across the battlespace.

Solutions will be aligned to identified needs from the N-CFT and Project Manager Tactical Radios (PM TR) as the Integrated Tactical Network (ITN) Office of Primary Responsibility tracked rigorously and reported in near-real time through a collaboration tool pilot implementation (a collaboration with Joint Tactical Networking Center (JTNC), and assessed for performance and Electronic Warfare (EW) / Cyber survivability in both lab and field environments.

Sep 2019 - Sep 2020
Assistant Director, Intelligence Program Operations Management
Sergeant Major at US Army
  • Driven expert in cross-functional team leadership and strategic planning of elaborate lines of business andtechnical programs. Reliable leadership and senior project direction for global, large-scale producst operationsefforts using agile methodologies to lead desired outcomes meeting tight deadlines and financial goals.Proven track record of innovation, clear judgment and relationship building with external partners.
  • Provided vision to the Director of Operations on planning process, retrospective evaluation, and deliveringcurrent technical, personnel, and administrative operations with executive-level communication skills.
  • Developed, coordinated, and integrated strategies to project manage and develop personnel as a rolemodel of the "Whole Soldier" strategy to build adaptive solutions together.
  • Measured people analytics consisting of supply analysis, demand analysis, gap analysis, and solutionanalysis to meet current and future staffing strategic requirements.
Aug 2016 - Oct 2019
Senior Advisor/ Sr. Project Management | Intelligence (G-2) Sergeant Major
Division at 101st Airborne Division, U.S. Army
  • Point of Contact for Intelligence policy, product development, people strategies, and PR for a globalorganization with over 10,000 employees. Curated strategic partnerships and global relationship management.
  • Lead products management of the Intelligence Cloud AI / ML Initiative, building thousands of user storiestogether, driving over 50 releases creating a formidable intelligence platform for Department of Defense.
  • Senior-level advisor direction on high-level internal and external threat investigations and disruptions.
  • Drove continuous improvement through the lifecycle with focus groups, user experience experiments, andbeta engineering testing to drive product requirement across multiple Department of Defense intelligenceprograms from cloud computing, AI, machine learning, to data architecture.
  • Resourced and project managed the updating and development of Intelligence Simulation platforms todrive high-quality and effective customer experience for the Soldiers of the Division's Intelligence Enterprisearound the world.
  • Instituted programmatic change in developing and maintaining resiliency within the direct G2 organizationof over 100 personnel. Proven track record building systemic flexibility and responsiveness.
  • Wrote recruiting and retention strategies based on integrity, equity, and inclusion to lead collaboration andmorale.
  • Tracked critical metrics related to people analytics, strategic staffing, and professional development forover 1,000 intelligence analysts. Led to optimal staffing levels with over 95% employee retention in criticalpositions.
Aug 2014 - Aug 2015
Sr. Project Manager
Middle East/North Africa Operations at United States Army Special Operations Command
  • Leadership within a global DoD Special Missions Unit responsible for all aspects of the organization's policyon Signals Intelligence program management and innovation, people analytics, and training for data analyticsoperations spanning the Middle East, North Africa, and the world. Provided strategic direction and vision totechnical roadmaps improving on a track record of customer success.
  • Led teams of highly trained and skilled intelligence analysts responsible for the leveraging of cross-culturalknowledge and skills to ensure quality execution of intelligence platforms conducting global investigations inareas of conflict with integrity.
  • Managed program research and product engineering, testing/ evaluation, and training on sensors, data analysis software, AI, machine learning and backend databases.
  • Led technical and finance impact, solving problems and addressing customer needs of signals operations.
  • Refined user stories and requirements with multi-functional engineering and design teams to buildinnovative intelligence software development and data storage architecture. Knowledgeable expert forinternal sales decisions.
  • Led motivated team program development from ideation to deployment using cloud computing bestpractices with partnership across multiple Intelligence agencies improving communications at a constantcadence.
  • Provided creative leadership to product engineering teams for prototyping and production of five criticalinnovations.
Aug 2012 - Aug 2014
Program Manager | Advanced Training Director
Signals Intelligence at United States Army Special Operations Command
  • Designed, developed, and delivered cohesive real- world multi-intelligence operations, training, situational-based exercises in accordance with published operations schedules in order to assess employees' abilities toperform under highly stressful environments.
  • Led a team of 4 small to facilitate of over 3,942-hour Program of Instruction hours with a $1.5M annualtraining budget. Provided quality oversight to government sales, marketing, acquisition and contracting withsmall business.
  • Tailored team KPIs to cost, performance, and schedule to deliver operational relevancy and certifiedanalysts.
  • Responsible for the formal content of technical and tactical training policy development and maintenanceof training materials, able to work independently in accordance with published schedules.
  • Planned, developed, & implemented real- world multi-intelligence discipline exercises in order to assessemployees' abilities to perform in stressful environments. Developed national partnerships and guided salesand marketing efforts.
  • Built software and radio prototypes with software and hardware product engineering teams focusedon futuristic strategy for robust intelligence data science including data collection, data analysis, and datavalidation requirements.
Feb 2010 - Aug 2012
Deputy Operations (S-3) Manager
United States Army Special Operations Command

Current Operations Program Manager within a National-Level DoD unit with 400+ personnel. Provided cross-functional team leadership for the planning and coordinating for global operations, joint operations, exercises, individual and collective training for the battalion and provided tactical & technical guidance and professional support to multi-disciplined intelligence teams conducting software development, processing, exploitation, analysis & dissemination in support of operational & strategic planning intelligence requirements worldwide. Provided oversight in the realms of business development and product management.

Jul 2004 - Feb 2010
SIGINT Program Manager | ISR Project Manager | SIGINT Product Management
United States Army Special Operations Command

Operations Program Manager of a Detachment comprised of highly trained and skilled SIGINT cross-functionalteam leadership professionals. Responsible for all aspects of the organization's SIGINT program operationsto include the strategy, coordinating and monitoring deployment schedule for current & emerging missions,the Processing, Exploitation, and Dissemination (PED) of SIGINT product management, analysis software development life cycle (SDLC), databases, safety and training, research & business development, testing &evaluation and accountable for over $30M of hardware, software.

Education
2008-2002
Master of Arts - MA, International Relations and Affairs
University of Oklahoma
Certificate
2000 - 2002
AA, Arabic Language and Literature
Defense Language Institute Foreign Language Center Associate of Arts
Certificate
1996 - 2000
Price College of Business Bachelor's degree, Business, Management, Marketing, and Related Support Services
University of Oklahoma
Certificate
2015- 2016
Organizational Leadership
United States Army Sergeants Major Academy Military Science
Certificate
2008 - 2016
Senior Enlisted Joint Professional Military Education Course I, II
National Defense University
Certificate
Skills
  • Program Management
  • Data Analysis
  • Cross-functional Team Leadership
  • Product Management
  • Intelligence Analysis
  • Personnel Management
  • Agile Methodologies
  • Instructional Design
  • Information Security
  • Leadership Development
Licenses & Certifications

Leadership Communication, Graduate Certificate

George Mason University Continuing &Professional Education

Master Resiliency Trainer

University of Pennsylvania

Army Instructor Certification Course

John F. Kennedy Special Warfare Center & School

Project Management

Defense Acquisition University

Contracting Officer's Representative (FAC-COR)

Defense Acquisition University

Enterprise Management Course

Joint Special Operations University

Senior Certified Professional (SHRM-SCP)

SHRM

ScrumMaster (CSM)

Scrum Alliance

Scrum Product Owner (CSPO)

Scrum Alliance

Volunteering

Delta Sigma Theta Sorority, Inc.

Member
Apr 1999 - Present

American Red Cross

NHQ:DCS - Government Operations - NRCC-DOCC Liaison
May 2020 - Present

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